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in Zagreb 2024


Ground Handling

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Passenger and baggage handling

Havas Ground Handling Services LLC. which is a subsidiary of Havas Ground Handling Co. of Turkey, is the sole ground handling services provider at Zagreb Airport for the airlines, passengers, and representatives/agents of the airlines. Havas Ground Handling Services LLC. offer complete range of services from flight registration (check-in) to boarding the aircraft. 
  • flight registration (check-in)
  • issuance and classification of travel documents
  • passenger related notices
  • domestic and international transit
  • 100% baggage screening and reconciliation
  • passenger transportat to/from aircraft
  • boarding
  • lost baggage tracing
  • passenger and flight information
  • ground attendants
  • assistance for unacompanied minors and passengers with special needs
  • security check

Facilities and Equipment:
  • passenger terminal with transit area (check-in counters for transfer passengers)
  • check-in counters
  • CUTE platform with various DCS systems
  • X-ray baggage screening systems
  • weight-bridges (scales)
  • baggage carts
  • gates
  • apron buses
  • Business class lounge
  • lift mobile (PRM passengers)

Aircraft Handling

We are able to provide handling to all types of aircraft.
Ramp Services:
  • passenger, combi and freight aircraft handling
  • pallet and container aircraft handling
  • chocks for aircraft
  • aircraft safety clearance zone highlights
  • mobile safety strip setting
  • transportation of passenger stairs for boarding/unboarding of passengers
  • transportation of baggage, loading/unloading and transport to the place of issue
  • transportation and loading of cargo and mail / unloading and transport of cargo and mail to cargo warehouse
  • power supply
  • aircraft air-conditioning (cooling, heating, ventilating)
  • aircraft engine starting (air-start system)
  • aircraft potable water supply
  • aircraft toilet servicing (disposal of liquid waste, adding washer fluid and disinfection)
  • aircraft de/anti-icing
  • aircraft tow and pushback

Cabin Services:
  • complete cockpit and cabin cleaning
Facilities and Equipment:
  • hangar for equipment
  • Lower Deck (LD) pallet/container loaders - 3.5 t conveyors
  • Main Deck (MD) pallet/container loaders - 7 to 20 t
  • belt conveyors 7.5 and 9.0 m for loading/unloading 
  • LD rotating gantry (container) trolley
  • dolly trolley for ULDs (pallets and containers) - 10 ft and 20 ft
  • trolley for baggage and cargo
  • passenger stairs up to the threshold of 5.60 m ( MD)
  • power generator - 90 to 140 KVA (GPU)
  • air starters (ASU)
  • air conditioners – air heater
  • portable water vehicle
  • toilet service vehicle
  • de/anti-icing station (fixed tanks and installations for storing , heating and handling fluids for de/anti-icing)
  • de/anti-icing vehicles
  • air heater
  • towing tractors, tow bars and adapters for aircraft tow and pushback
  • towbarless pushback tractor