In order to improve and optimize  the quality of our services,  MZLZ implemented a customer oriented policy.
Dear business partner, we want your feedback in order to improve our services to you and to exceed your expectations. Your remarks and complaints are most welcome.

You are kindly requested to fill in this online B2B Feedback Form.
 
MZLZ COMMITS ON
 

• Acknowledging your feedback,
• Providing 1st feedback within 72 h or, at the latest providing answer within 15 days ,
• Allowing you to know the status of the B2B Feedback at any time.

 

Nature of complaint/commendations *

- Choose - Outstanding paymentDelayed service provisionDenied initial contactInsufficient feedback of the relevant representativeUnprofessional conductPricingMaintenanceQualityImage/corporate identityOther

Complaint / commendations summary *

Date *

Time

00:00 h01:00 h02:00 h03:00 h04:00 h05:00 h06:00 h07:00 h08:00 h09:00 h10:00 h11:00 h12:00 h13:00 h14:00 h15:00 h16:00 h17:00 h18:00 h19:00 h20:00 h21:00 h22:00 h23:00 h

Complainant contact infomation

Title (Mr. Mrs. Miss, Ms)

First name *

Last name *

Business title

Company address

Company name *

Company VAT number *

Street *

City *

Zip code *

Country *

Contact telephone number

Contact cell phone number

Contact e-mail *

Company in question *

- Choose - International Zagreb Airport Jsc.MZLZ Operator Ltd.MZLZ Ground Handling Ltd.MZLZ Security Ltd.Commercial Concessions/TenantsOther

Division *

- Choose - Management BoardFinance DivisionHuman Resource DivisionLegal DivisionCommercial & Marketing Services DivisionTechnical DivisionCorporate and Internal Communication DepartmentQuality Management Department

Picture or .pdf file (up to 1 MB)

Enter requested number: *

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