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Zagreb Airport received ACI Airport Service Quality (ASQ) Award for „Best Hygiene Measures by Region“ in 2021

Zagreb Airport has earned Airport Service Quality (ASQ) Award for Best Hygiene Measures by Region (Europe) in 2021.
The COVID-19 pandemic continued to have a major impact on passenger traffic in 2021 with evolving health measures and a new set of expectations affecting how the airport experience is delivered and experienced. Despite the ongoing crisis, airports around the globe have continued to prioritize listening and adapting to the evolving needs of their customers through ASQ surveys.
During this most difficult and challenging of years, airport users have spoken and recognized the successful efforts of our team in providing a superior customer experience under trying circumstances.
The new health and hygiene related questions added to the survey questionnaire allow airports to better understand the customer response to new health measures related to COVID-19 and the corresponding award category recognizes airports that have successfully responded to them in the eyes of travellers.
The new hygiene category also complements ACI’s Airport Health Accreditation program, which helps airports align their health measures with global standards and currently includes more than 300 airports.