Requesting assistancePlease contact and notify your airline, travel agent or tour operator with details of your assistance requirements at least 48 hours before the departure of your flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with reduced mobility.
Upon your arrival to the Franjo Tuđman Airport, PRM passengers can use one of many Help Points located throughout the Passenger Terminal to gain assistance or may go directly to their check-in desk and inform staff at check-in that they requested assistance, at which point Welcome Service will arrive to provide it.
- PRM/Mobility Toilets in the Passenger Terminal
- PRM Check-in
- PRM Check-in for Visually Impaired
- Hearing Loop