About VIP Services

Avoid long queuing lines at the airport with our VIP assistance
We ensure an easy, fast and fast journey throughout our airport.
Our personalized VIP service assistance will help bypass queuing, remove language barriers and make passing through the airport an enjoyable experience. Our agents assist VIP passengers daily through the airport (excluding immigration control), check in and help complete procedures at security, baggage collection and drop off. Available to all passengers on any airline and in any ticket class. We provide invaluable airport services for thousands of passengers every year, from tourists and families, to VIPs and corporate customers.


You will be met at the aircraft or the arrival gate, pending aircraft parking position, and escorted through the airport to the luggage area where you will be met by our porter who will assist with the luggage. You will be accompanied by our agent during the entire process (excluding immigration control). This will guarantee the fastest possible passage through the airport upon your landing at ZAG.


You will be greeted by our agent at the curbside and assisted with luggage to the airline’s check in counter. If you booked the VIP lounge you will be accompanied to the lounge at that point of your journey. When the plane is ready for boarding our agent will return to the lounge and escort you to the gate of departure. Regardless of your choice of VIP Departure services, you will be accompanied by our agent and expedited through security checkpoints (excluding immigration control), all the way to your boarding gate or the aircraft, pending aircraft parking position.


Our VIP lounge facilities are carefully designed with style and sophistication. Each of our VIP lounges are available to rent as a standalone VIP service. If you are in need of an urgent meeting or conference space at the airport, or you simply want to unwind and enjoy comfort away from the crowds, renting our VIP lounge facilities is your best option. The VIP lounge facilities are located on the Level 2,  landside,  in the immediate vicinity of Departures Check in Area, prior to the Security Check point.”

Through a number of different sources, including our own ZAG Book of Measures in COVID-19 Prevention we have created guidance to help protect the safety and welfare of our clients, business partners and stuff operating within the airport network. We believe the application of these responsible measures will ensure our airport lounges and other VIP services continue to provide that unique and personal experience.
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