Tax Free Shopping
Enjoy the Tax Free Shopping experience by saving money on your purchases while choosing the most convenient way to receive your refund. Shopping Tax Free is easy, fast and secure.
How it works while traveling through Zagreb Airport
When paying for your purchases, ask for a Global Blue Tax Free Form.
If you are a SHOP TAX FREE Card holder, present your card to fill out automatically the Tax Free Form.
*GET THE CUSTOMS STAMP
Go to the Customs desk located in the check in area of the Airport and present your completed Tax Free Form, passport, original receipts (no photocopies allowed) and unused purchases to get a stamp on your Form.
*CLAIM YOUR REFUND
Go to the In Kapital currency exchange desk located in the immediate vicinity of the Customs desk in the check in area. Present your stamped, completed Tax Free Form and your travel passport to receive the refund in cash or to your credit card.
*How long does it take to claim a VAT refund?
Please note that the VAT Refund Desk can get busy, and we ask that you allow at least 45 minutes to complete your refund. If you are travelling at peak times, part of a group or if you are behind a tour group, the process can take longer. We ask that you ensure that you have completed your refund and checked in at least one hour before your flight.
Location of the Tax Refund office at the airport
The airport Tax Refund Office is the IN KAPITAL currency exchange branch office located at the Ground Floor Arrivals, Meet & Greet area (landside). *Service temporarily unavailable
>Location<
In Kapital
Ulica Rudolfa Fizira 21, Zagreb 10 150
Opening Hours
Mon - Sun: 04:30 AM until the last flight of the day
More information
- Standard VAT rate 25%
- Minimum purchase amount 740,01 HRK
- Who is eligible for Tax Free Shopping?
- Stamping period: Issuing month + 3 months
- Validity of stamped Form: 6 months from the purchase date