VIP Services

VIP services are there to make your trip more pleasant, your guests relaxed.

Depending on your needs, you can choose between various VIP services, namely:
 
  • the VIP Fast Track Service(s)
  • the VIP Fast Track Service(s) for Diplomatic Missions and Consular Offices to Croatia, Diplomatic Missions and Consular Offices of Croatia, Croatian Institutions and Government
  • the lease of VIP lounge(s) & Conference Room
  • Porter services
  • the lease of VIP minibus transfer
 
- The VIP Fast Track Services  

The VIP Fast Track Services upon Arrival
100,00 EUR + VAT (25%) per passenger
  • Possibility to organize Meet and greet service at the airplane
  • Possibility of transfer by VIP minibus to terminal (surcharge)
  • Escort customer to Immigration clearance
  • Possibility to arrange porter service as required at baggage collection area (surcharge)
  • Escort to airport exit, taxi or onward transport
 
The VIP Fast Track Services upon Departure 
100,00 EUR + VAT (25%) per passenger
  • Curbside greeting service 
  • Possibility to arrange porter service to assist with luggage as required (surcharge)
  • Escort customer to special check-in desk, assist with seat booking and baggage check-in
  • Escort customer to Immigration clearance
  • Escort customer to airline lounge (if business class passenger) or gate
  • Possibility to organize transfer by VIP minibus to board the aircraft (surcharge)               
Please note that unless VIP Fast Track Service is booked by the client and confirmed by MZLZ, the passengers/delegates using other VIP services will be treated as any other airport passenger or visitor. Accessing passenger terminal building, in that case, will be subject to standard Kiss & Fly zone terms and conditions.
                                
 
 
- The VIP Fast Track Services for Diplomatic Missions and Consular Offices to Croatia, Diplomatic Missions and Consular Offices of Croatia, Croatian Institutions and Government

The VIP Fast Track Services upon Arrival
Rates per passenger/delegate, available upon inquiry


  • Possibility to organize Meet and greet service at the airplane
  • Possibility of transfer by VIP minibus to terminal (surcharge)
  • Escort customer to Immigration clearance
  • Possibility to arrange porter service as required at baggage collection area (surcharge)
  • Escort to airport exit, taxi or onward transport
  • Possibility to organize VIP Lounge and/or Conference room (surcharge)
 
The VIP Fast Track Services upon Departure 
Rates per passenger/delegate, available upon inquiry


  • Curbside greeting service 
  • Possibility to arrange porter service to assist with luggage as required (surcharge)
  • Escort customer to special check-in desk, assist with seat booking and baggage check-in
  • Escort customer to Immigration clearance
  • Escort customer to airline lounge (if business class passenger) or gate
  • Possibility to organize VIP Lounge and/or Conference room (surcharge)
  • Possibility to organize transfer by VIP minibus to board the aircraft (surcharge)               
Please note that unless VIP Fast Track Service is booked by the client (Diplomatic Missions and Consular Offices to Croatia, Diplomatic Missions and Consular Offices of Croatia, Croatian Institutions or Government) and the service is confirmed by MZLZ, the passengers/delegates of above stated institutions using other VIP services will be treated as any other airport passenger or visitor. Accessing passenger terminal building, in that case, will be subject to standard Kiss & Fly zone terms and conditions.
 

- VIP Lounge & Conference Room  
  • 100,00 EUR per VIP lounge or Conference room per hour + VAT (25%).
  • 50,00 EUR per VIP lounge or Conference room per ½ hour + VAT (25%).  
  • Diplomatic Missions and Consular Offices to Croatia, Diplomatic Missions and Consular Offices of Croatia, Croatian Institutions or Government rates per passenger/delegate, available upon inquiry
 
VIP lounges and the Conference room are located landside.

Minimum VIP lounge/Conference room lease/rent period is 1/2 hour.

1 VIP lounge capacity is up to 15 passengers/delegates.
VIP Conference room capacity is up to 20 passengers/delegates.

                              
- Porter Services

Upon request there is always a possibility to organize Porter service. This service will be charged additionally and organized when available. Surcharge of 25,00 Euro (up to 4 pieces of luggage) applies. Price is stated without VAT.


- VIP Minibus Transfer

Upon request there is always a possibility to organize VIP minibus transfer to/from the aircraft. This service will be charged additionally. Surcharge of 30,00 Euro per one way ride applies. Price is stated without VAT.

VIP minibus capacity: 8 passengers/delegates.

Should capacity of VIP mini bus be insufficient for your needs, there is a possibility to organize standard apron bus service upon request. This service will be charged additionally as well. Surcharge of 50,00 Euro per one way ride applies. Price is stated without VAT.

Standard apron bus capacity: 50 passengers/delegates.

Before proceeding with your booking or inquiry please read through the attached General Policies 

- Bookings, Quotes, Rates and Contracts

For VIP Fast Track Service, VIP Lounge(s) & Conference Room or other VIP services rates, quotes or contract please do send your inquiry to MZLZ Commercial & Marketing Division.

Diplomatic Missions and Consular Offices to Croatia, Diplomatic Missions and Consular Offices of Croatia, Croatian Institutions or Government rates, quotes, bookings or contracting options, available upon inquiry.

For bookings, please provide passenger name(s), flight and invoicing details (company name, address, OIB or International VAT number, and key contact person details – phone/e-mail).

During standard working hours (Monday-Friday 08.00am to 03.00pm Zagreb Local Time) please contact:

Commercial & Marketing Division
VIPServices@mzlz-zagreb-airport.hr
Tel: +385 1 4562 111

Outside above mentioned standard working hours as well as on weekends and Holidays, to:

Airport Duty Manager's Contacts:  
Email:  koordinatori@mzlz-zagreb-airport.hr and cc to VIPServices@mzlz-zagreb-airport.hr
Fax: +385 1 4562 033 

Related documents: Price Lists
 

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