B2C Online feedback form

Dear passenger, visitor, customer,

Listening carefully to what you have to say makes us a stronger and better company.

We would like you to be fully satisfied with our service and business interaction. If you would like to provide us with your feedback on any aspect of our service that did not meet your expectations or would like to suggest on how we can make further improvements, please use this B2C online Feedback form. MZLZ Service Team will respond to your feedback as soon as possible.

MZLZ Commits on:
  • Acknowledging your online B2C feedback immediately.
  • Provide you answer at the latest within the 21 administrative business days (excluding weekends and Holidays) from the day of your initial B2C Online Feedback form receipt.
  • Provide your answer at the latest within the 15 days from the day of your initial B2C Online Feedback form receipt.


We regret that we cannot handle questions on flight connections, airfares, seat reservations, etc. Please contact your airline or travel agent directly or check our flight timetable.  You can find all the airlines in scheduled traffic at International Zagreb Airport in our List of airlines. For all calls from outside Croatia, telephone numbers of airlines can be obtained from our information line at +385 1 4562 170.

Your complaints, objections, compliments

Postal address (optional)

Please be as accurate as possible: exact location, time, etc. - do not hesitate to provide any document

* mandatory fields

Your personal data

Your personal data that you have filled in the Feedback/complaint form will be used only for the purpose of the Feedback/complaint processing – i.e. preparing response to the complaint. By submitting this form, you are giving MZLZ the consent to use your personal data in the aforementioned purpose, including its check with the third parties when required for complaint processing.