Passenger and baggage handling

Havas Ground Handling Services LLC. which is a subsidiary of Havas Ground Handling Co. of Turkey, is the sole ground handling services provider at Zagreb Airport for the airlines, passengers, and representatives/agents of the airlines. Havas Ground Handling Services LLC. offer complete range of services from flight registration (check-in) to boarding the aircraft. 
 
Services:

• flight registration (check-in)
• issuance and classification of travel documents
• passenger related notices
• domestic and international transit
• 100% baggage screening and reconciliation
• passenger transportat to/from aircraft
• boarding
• lost baggage tracing
• passenger and flight information
• ground attendants
• assistance for unacompanied minors and passengers with special needs
• security check

Facilities and Equipment:

• passenger terminal with transit area (check-in counters for transfer passengers)
• check-in counters
• CUTE platform with various DCS systems
• X-ray baggage screening systems
• weight-bridges (scales)
• baggage carts
• gates
• apron buses
• Business class lounge
• lift mobile (PRM passengers)

 
 

Aircraft Handling

We are able to provide handling to all types of aircraft.
 
Ramp Services:

• passenger, combi and freight aircraft handling
• pallet and container aircraft handling
• chocks for aircraft
• aircraft safety clearance zone highlights
• mobile safety strip setting
• transportation of passenger stairs for boarding/unboarding of passengers
• transportation of baggage, loading/unloading and transport to the place of issue
• transportation and loading of cargo and mail / unloading and transport of cargo and mail to cargo warehouse
• power supply
• aircraft air-conditioning (cooling, heating, ventilating)
• aircraft engine starting (air-start system)
• aircraft potable water supply
• aircraft toilet servicing (disposal of liquid waste, adding washer fluid and disinfection)
• aircraft de/anti-icing
• aircraft tow and pushback

Cabin Services:

• complete cockpit and cabin cleaning

 
Facilities and Equipment:

• hangar for equipment
• Lower Deck (LD) pallet/container loaders - 3.5 t conveyors
• Main Deck (MD) pallet/container loaders - 7 to 20 t
• belt conveyors 7.5 and 9.0 m for loading/unloading 
• LD rotating gantry (container) trolley
• dolly trolley for ULDs (pallets and containers) - 10 ft and 20 ft
• trolley for baggage and cargo
• passenger stairs up to the threshold of 5.60 m ( MD)
• power generator - 90 to 140 KVA (GPU)
• air starters (ASU)
• air conditioners – air heater
• portable water vehicle
• toilet service vehicle
• de/anti-icing station (fixed tanks and installations for storing , heating and handling fluids for de/anti-icing)
• de/anti-icing vehicles
• air heater
• towing tractors, tow bars and adapters for aircraft tow and pushback
• towbarless pushback tractor